Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Read our privacy notice

Read our COVID19 Privacy Notice

Job Applicant Privacy Notice


Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

For more information on our complaints procedure, click here Burngreave Surgery - Comments and Complaints

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Carers Information

If you are a Carer please inform the Doctor, Nurse or the Receptionist. We keep a record of all our patients who are classified as carers.

We like to include this information in your records so we can offer support and flexibility in accessing services by our Primary Care Team.

Please do not forget all carers require annual flu vaccinations.


Access is available for the disabled at all sites

Parking is available for orange badge holders only.

Patient Records

All our patient records are held on computer and in files. Any request for access to your medical records by a professional body, e.g. solicitor, must be accompanied by a signed authority from yourself before information is released. We can assure you of complete confidentiality. Your rights are protected by the Data Protection Act.

Interpreter Services

Interpreter services are available on request but at least 4 days notice is required by the Interpreting Services and we cannot always guarantee that an interpreter will be available. Therefore if your appointment is urgent, please try to bring someone with you who can translate for you, such as a family member.

Named Accountable GP

All patients registered with this practice are allocated a named GP.

our accountable GP is responsible for your overall care at the practice, however you are welcome to see any GP within the practice.

- If you would like to express a preference as to which GP you are assigned, the practice will make reasonable efforts to accommodate this request.

- If you would like to know your accountable GP, please ask at the reception desk.

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